SAP Service Assistant Coach 

Canada, British Columbia, Vancouver 

477900846

JOB DESCRIPTION

The position is highly focused on providing quality consultation services based on the client's business requirements and/or spend management objectives. This will include on-going support of the customer after design and initial deployment, and throughout the life cycle of the customer engagement. This position requires a good knowledge of Concur T&E and Invoice solutions, excellent customer service skills, business communications terminology and technology, and organizational procedures.

Core Tasks may include

• Active role in data gathering for the implementation and/or activation of SAP Concur products and services
• Understand best practice configurations and provide recommendations
• Manage projects, cases, escalations and/or other units of work as required
• Provides on-going support of cloud-based products
• Maintain awareness of customer business processes that may impact SAP Concur configuration requirement
• Maintain accurate, high quality and timely documentation for all steps and activities undertaken on all matters
• Maintain working knowledge of SAP Concur related products including new release
• Exceeding and meeting departmental objectives
• Prepare and/or maintain configuration to customer requirements
• Be aware of and comply with all corporate policies.

Experience & Language Requirements

Functional Experience

• Experience with Concur Expense preferred
• Experience with consultancy role preferred
• Strong knowledge of customer care techniques and processes
• Exceptional analytical and listening skills
• Ability to operate well in a team environment
• Keenness and flexibility to work extended hours
• Management consulting experience is a plus

Education

• Bachelor's degree in any field or equivalent work experience supporting financial software or any SAAS, or cloud-based product.
• Minimum 3 years experience in troubleshooting and/or in a highly focused customer service role, highly preferred

We win with inclusion

Specific conditions may apply for roles in Vocational Training.

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