Amazon Support Engineer Amazon Payment Products 

India, Karnataka, Bengaluru 

477532790

Key job responsibilities
Demonstrate extensive technical knowledge spanning front-end UIs, back-end systems, and everything in between
Develop deep expertise in one or more services, becoming a go-to resource for your peersContinuously look for ways to improve services, procedures, documentation, and tools
Drive issues to root cause, even if it requires reading and analyzing complex service code
Develop tools and automation to improve operational efficiencies
Lead small support projects, ensuring timely delivery of right solutions
Demonstrate resilience and composure when navigating difficult situations

- 2+ years of relevant support engineering or equivalent experience.
- Broad technical knowledge spanning a range of disparate technologies and services
- Deep expertise in cloud technologies (AWS)
- Experience identifying, creating, and communicating support processes and best practices
- Strong proficiency in UNIX and Scripting
- Strong problem-solving and root cause analysis skills
- Ability to develop tools and automation to improve operational efficiency
- Project management skills to lead small-scale support initiatives
- Excellent communication and collaboration skills to work effectively with various stakeholders
- Resilience and composure when dealing with complex or high-pressure situations

- Preferred Qualifications:
- Experience working in an agile, fast-paced environment
- Familiarity with cloud technologies (AWS) and infrastructure
- Understanding of software development lifecycle and principles
- Demonstrated mentorship and coaching abilities to help develop more junior team members
- Exposure to incident response and site reliability engineering practices