Responsibilities
- Work with external vendor and internal functional business analysts, business process owners and other technical team members for a given requirement or process. This includes taking part of the process design, propose a solution, soliciting feedback and documenting the information associated with any enhancement
- Provide technical/functional production support to affiliate sites while anticipating future requirements, trends and changes to assure current and future satisfaction of customer service within budget constraints.
- Work with the ORMB Administrators/DBAs on performance tuning, enhancements, maintenance patches, and production support.
- Perform system maintenance, support, installations, upgrade and performance monitoring while providing functional guidance and direction.
- Run/Schedule production jobs, maintenance and modification of interfaces and reports, migration of new software releases, year-end support, system upgrades and general technical modifications
Knowledge and Experience
- Bachelor’s Degree or the equivalent combination of education, training, or work experience
- 5+ years of experience in Java EE development with ability to quickly master an elaborate Java based framework and build application components on it
- 6+ years of significant hands-on operational experience with the Oracle Revenue Management and Billing (ORMB) product or Oracle Utilities Customer Care & Billing (CC&B)
- Excellent Oracle/SQL query skills required
- Proven track record of successful system troubleshooting and assisting end users/customers in a timely manner.
- Must possess the drive and ability to assist in the ongoing development of the ORMB application and processes, be able to work as a team player and thrive in a high-profile environment
- Experience interacting with multiple stakeholders, gathering and prioritizing requirements, and facilitating project scope definition
- Knowledge of sound project and development control mechanisms such as planning and project/development progress tracking / control, estimating, logic analysis, resource planning and allocation, issue and risk management
- Ability to contend effectively with ambiguity and varying levels of detail
- A high attention to detail and quality
- Communication and negotiation skills that are highly developed and commensurate with management of high-profile projects
- Ability to travel up to 10%
Preferred
- Experience with Oracle Utilities Application Framework (OUAF) preferred
- Oracle BI Publisher experience highly desirable
- Experience of working in a multi-currency, global organization
- Financial industry experience with Finance and/or accounting knowledge is beneficial
- Liaise with and build an effective relationship both with the global team
