JPMorgan Associate Control Manager - Client Account Services 

United States, New York, New York 

477293029

As a Client Account Services (CAS) OCM on the Operations Control Management team, you will be responsible for ensuring the line of business has a sustainable and disciplined end-to-end control environment, identifying and escalating issues with urgency, and partnering with business to ensure issues are remediated in a timely manner. You will assist in risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation.

Job Responsibilities:

• Partner with stakeholders, evaluate and perform an end-to-end analysis of the business’ risk and control environment to identify significant gaps and weaknesses and determine root cause of control breaks.
• Ensure that controls are properly designed, operating effectively, and essential to a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols.
• Perform ongoing analysis of program related data (e.g., KRI/KPI) and develop ad-hoc reports as requested to support business-related programs and strategies.
• Assist with development of Risk & Control Self-Assessment mapping and documentations through participation in end-to-end process walkthroughs and deep dives with assigned business units.
• Work closely with senior stake holders to drive the Operations strategy.

Required Qualifications, Capabilities, and Skills:

• Bachelor’s degree or equivalent experience required
• 3 or more years of experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance
• Understands how operational risk is managed within the firm and the data sources, tools and governance forums leveraged
• Ability to apply Data Quality, Data Visualization, Data Lineage and Machine Learning to develop, implement and maintain a best-in-class governance and control environment
• Able to analyze data in different ways and highlight the key messages from the data analysis including recommended actions
• Excellent written and verbal skills given the communication required with global stakeholders.
• Able to manage competing demands under pressure for time and manage expectations and across both Controls Management and Operations teams

Preferred Qualifications, Capabilities, and Skills:

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) preferred
• Proficient in Intelligent automation tools like Tableau, Alteryx, UiPath preferred
• Familiarity with Billing and/or Client Account services processes will be preferred