Microsoft Senior Director Customer Relationship Marketing 

United States, Washington 

477064764

Central to this effort is the

Required Qualifications

• Bachelor's Degree in Business, Marketing, Communications, Public Relations, or related field AND 7+ years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related work experience
  • OR equivalent experience.
• 7+ years direct people management experience.
• 7+ years experiencedesigning and executing lifecycle marketing strategies to engage customers across commercial product portfolios post purchase.

Preferred Qualifications

• Bachelor's Degree in Business, Marketing, Communications, Public Relations, or related field AND 9+ years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related experience
  • OR Master's Degree in Business, Marketing, Communications, Public Relations, or related field AND 4+ years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related experience
  • OR equivalent experience.
• 9+ years people managementand team building skills, with a commitment to fostering diversity and inclusion.
• Natural leader with the ability to educate and influence with high levels of ambiguity and tight deadlines.
• Proven ability to think strategically and creatively, while maintaining great attention to detail.
• Communication and collaborationskills with the ability to influence across multiple levels of the organization and diverse range of partners.
• Results-focused with a deep sense of accountability and experience driving large projects from start to finish.
• Natural leader with the ability to educate and influence with high levels of ambiguity and tight deadlines.
• Proven ability to think strategically and creatively, while maintaining great attention to detail.

• Strategic mindset including interpreting data to inform strategy and execution.

Microsoft will accept applications for the role until June 26, 2024.

• Lead, coach, and develop a team of high-performing marketing managers who are passionate about our customers.

• Develop and execute content strategies that nurture, inspire, and retain post purchase customers' needs in support of an end-to-end Integrated Marketing Plan.

• Compile and evaluate market intelligence, customer feedback, and analysis to identify opportunities and define strategies for enhancing customer experience and driving revenue across our customer base.

• Leverage data and insights to optimize relationship marketing efforts in support of our customer solution areas.

• Refine complex information and data into compelling insights to advance relationship marketing tactics.

• Connect with customers through various channels to deliver customer-centric content and experiences relevant to their needs.

• Drive agility, efficiency, and creative problem solving to complement the pace of the technology industry and the changing needs of our customers.

• Embody our