Uber Operations Manager Fulfillment & Merchant Experience 

United States, West Virginia 

475328755

As a key member of our operations team, you will be responsible for optimizing and scaling our Pick & Pack, Shopper Product, and CPP Merchant Operations in Japan. You will work cross-functionally with Sales, Product, Engineering, and Marketplace Operations to drive efficiency, improve fulfillment rates, and enhance the overall experience for merchants and delivery partners. This role requires a strategic mindset, strong analytical capabilities, and operational excellence to ensure seamless execution and continuous improvement.

Your Impact in Role

• Streamline and enhance Pick & Pack operations to reduce trip time and improve fulfillment rates.
• Drive the localization and optimization of shopper product features, influencing product development for Japan.
• Improve merchant onboarding, billing, and invoicing processes to support CPP merchants effectively.
• Build robust quality management systems and educational materials to elevate DP and merchant performance.
• Act as the voice of merchants and DPs to our global product team, ensuring Japan-specific needs are addressed.

Key Responsibilities

Pick & Pack Operations

• Define best practices to optimize picking, packing, and payment time on trips.
• Collaborate with Sales and Merchants to improve in-store flow and catalogue structure for efficiency and quality.
• Implement operational improvements to enhance found/replacement/fulfillment rates.
• Develop and maintain a Quality Management System and training materials to improve fulfillment metrics, defect rates, and utilized minutes per trip.

Shopper Product Operations

• Act as the product champion for shopper product in Japan, working closely with global ops, product, and engineering teams.
• Lead go-to-market (GTM) strategies for new shopper product features in collaboration with Marketplace Ops, Sales, and Merchants.
• Represent the voice of merchants and DPs to influence product development.
• Develop educational materials for DPs, merchants, and Comm Ops teams.

CPP Merchant Operations

• Build and maintain onboarding processes for CPP-specific merchants.
• Define billing and invoicing structures tailored to CPP merchants in Japan.
• Manage execution of monthly invoice issuance and adjustments in collaboration with Sales.
• Define CPP-specific support policies in collaboration with Comm Ops.

The Experience You’ll Bring

• 5+ years of experience in operations, product operations, or related fields.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Experience working cross-functionally with Product, Sales, and Engineering teams.
• Ability to influence and drive initiatives in a fast-paced environment.
• Excellent communication skills in Japanese and English.
• Experience in e-commerce, logistics, or marketplace operations is a plus.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .