Capital One Senior Manager Chief Staff - Digital Commerce & Innovation 

United States, Virginia, Arlington 

47521297

Responsibilities include

• Partner closely with the Director, Chief of Staff - DCI and senior leaders to drive operational excellence across the organization by solving challenges, optimizing workflows, and implementing tools to improve efficiency, transparency, consistency, and scalability

• Build relationships and collaborate with cross-functional stakeholders to understand processes and drive results; ensuring that communications between departments is proactive, timely, consistent, and effective

• Support strategic planning and operational management of budget and workforce in partnership with Finance, HR, Workforce, and senior leaders

• Effective and autonomous project management for DCI and cross-departmental priorities from strategic ideation through tactical execution and follow up; Ensure the right metrics are in place to track and manage priorities, outcomes, risks, and budget

• Own timely execution of horizontal routines and reporting deliverables related to strategic and operational priorities

• Help develop and deliver the associate engagement and communications strategy with a focus on context, community, recognition, feedback, and events;

• Swiftly develop a deep understanding of the organization’s strategy and vision so that you can lean into complex issues and influence as necessary

• Proactively identify and elevate risks and impacts and make key linkages within our teams and the broader organization timely

• Maintain or evolve communication channels to provide timely updates to ensure continuous alignment and required awareness

The successful candidate will be:

• Data-driven force-multiplier capable of delivering continuous operational improvements

• Self-motivated, reliable, and resourceful multitasker with solid time management and prioritization skills who is able to solve problems and drive initiatives autonomously

• Highly organized, yet adaptable to react positively to urgent business needs, reprioritizing independently to maximize capacity and impact

• Demonstrate a proven track record of excellent delivery, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment

• Demonstrate an ability to think critically and understand objectives even in ambiguous circumstances, managing detailed and complex information to autonomously get to great outcomes in a consensus-driven environment

• Associate experience-centric mindset with a keen attention to detail, high bar for quality, and strong sense of responsibility

• Commitment to broad-based teamwork and collaboration that requires juggling multiple internal relationships and accountabilities

• Comfortable holding others accountable to deadlines and desired outcomes

• Comfortable building and maintaining strong, trusted relationships being diplomatic yet influential with partners across all functions and levels, including VP-SVP leaders to help drive the organization’s strategic agenda

• Experienced at identifying patterns and commonalities that can create a bigger picture out of small pieces, anticipating what’s around the corner

• Proven in practicing discretion while handling highly sensitive issues

Basic qualifications

• Bachelor's Degree

• At least 8 years of work experience in strategy, organizational operations or development, change management, or chief-of-staff functions

• At least 3 years of experience managing executive-level stakeholders across different business functions

• At least 2 years of experience involving organizational design, staffing, budgets, and talent

Preferred qualifications

• At least 10 years of work experience in strategy, organizational operations or development, change management, program management, or chief-of-staff functions

• At least 5 years of experience managing executive-level stakeholders across different business functions

• At least 4 years of experience involving organizational design, staffing, budgets, talent, and culture strategy

• At least 2 years of experience working with cross-functional teams in Tech, Product, Design, and Data

• Experience developing and executing employee engagement strategy (talent and culture)

• Experience owning end-to-end communications strategic planning and execution, including department communications, leadership team meetings, presentations, and reports

McLean, VA: $193,000 - $220,300 for Chief of Staff New York, NY: $210,500 - $240,300 for Chief of StaffThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.