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Apple Feedback Health Management Analyst United States, Texas, Austin 474760544
09.06.2025
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This role demands strong analytical skills, effective partner management, and an understanding of feedback mechanisms. Responsibilities include, but are not limited to:Collect & Analyze Feedback: Design, distribute, and analyze feedback to assess the health, effectiveness, and performance of programs and applications. Leverage both qualitative and quantitative data from feedback and other sources to evaluate user satisfaction and usability.Develop Insights: Translate feedback data into actionable insights that inform program enhancements, user experience improvements, and strategic decision-making. Use insights to recommend improvements that optimize engagement and performance.Report on Findings: Create and present reports summarizing feedback trends, performance metrics, and health assessments to partners. Ability to communicate at all levels of leadership.User Experience Focus: Evaluate user satisfaction, usability, and effectiveness through detailed analysis of survey data and other feedback sources.
- 3+ years experience working with data to interpret quantitative findings and translate them into actionable insights for partners of all technical backgrounds
- Experience with AI/ML-driven text analytics for sentiment analysis and trend detection
- High attention to detail and an ability to spot trends, inconsistencies, and opportunities in datasets
- Demonstrated skill in identifying and simplifying complex issues, validating root causes, and driving data-informed improvements based on feedback analysis
- Familiarity with tools like SQL, Tableau, or Power BI; a willingness to learn and adopt new tools is essential
- Strong problem-solving and self-management skills, with the ability to work independently, prioritize a dynamic workload, and call out issues when appropriate
- Excellent verbal and written communication skills, with the ability to tailor messaging to diverse audience levels
- Demonstrated ability to partner cross-functionally to optimize and improve new and existing plans, systems, and processes
- Flexibility to adjust working hours to collaborate with global teams when needed
- Adaptability and willingness to taking on new responsibilities and evolving project needs
- Bachelors Degree or equivalent experience
- Familiarity with survey and feedback platforms (Qualtrics, Medallia, Google Forms, or similar).
- Background in user experience (UX) research or customer experience (CX) programs.
- Familiarity with contact center operations and support systems.
- Advanced Degree or equivalent experience
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