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Facebook Content Strategist Help Center Team United States, Washington, Bellevue 474511907
17.04.2025
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We’re looking for a content strategist to lead help center updates for Meta's suite of innovative and industry-leading products. They'll be expected to create, manage and improve content for the products they support, make data-informed decisions that improve user experiences and manage complex, cross-functional projects.
Content Strategist, Help Center Team Responsibilities
- Explain complicated product and policy concepts in simple, jargon-free language using Meta's voice
- Collaborate with product, marketing, operations and legal teams to create content for product launches
- Use data to make content decisions and influence partners to improve Meta’s support experiences and troubleshoot known issues
- Manage multiple projects simultaneously while maintaining close attention to detail and meeting tight, frequently changing deadlines
- Test products to build a source of truth from technical subject-matter experts, translating knowledge into clear, concise, structured documentation.
- Collaborate with the product and operations teams to author clear, effective and empathetic support messaging.
Minimum Qualifications
- 3+ years of content strategy experience, including content creation, management and editing.
- 2+ years of experience in one or more of these areas: help and support content, content management systems and workflows, online operations at a tech company.
- Experience in tracking, analyzing and reporting on content performance metrics.
Preferred Qualifications
- Project management experience, working through ambiguity and managing competing priorities.
- Knowledgeable in data analysis, editing XML and using AI tools.
About Meta
$90,000/year to $138,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about at Meta.
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