Amazon Application Developer Communications Apps 

United States, Texas, Arlington 

474497518

In this role, you will work backwards from the customer’s vision to design solutions that best fit their use cases. You should have deep expertise in contact center technologies like Amazon Connect or third-party providers like Avaya and Genesys and have experience building applications in the cloud at scale. In addition, you should have experience leveraging Amazon Lex for voice-driven interactions throughout the contact center. You should have excellent business acumen and communication skills to be able to work with business owners to develop and define key business questions and requirements. You will provide guidance and support for other engineers with industry best practices and direction. Experience building remote meeting applications or contact centers using Amazon Chime and integrating additional lines of communication using communications applications like Amazon PinPoint, SES, and Workmail are bonuses.This position requires that the candidate selected be a US Citizen and obtain and maintain an active TS/SCI security clearance.Key job responsibilities
In this role you will:
- Provide expertise and guidance in contact center infrastructure, design, implementation, and optimization.
- Maintain domain knowledge and expertise in enterprise call centers, workforce management, artificial intelligence, and CRM platforms.
- Implement and extend frameworks and methodologies commonly used by enterprises to assess, migrate, and transform the call center experience.- Build technical solutions that are secure, maintainable, scalable, reliable, performant, and cost-effective.- Identify, mitigate and communicate risks related to solution and service constraints by making technical trade-offs.Responsibilities include:- Solutions - Define and deliver on-site Professional Services engagements with partners and customers. This includes participating in pre-sales on-site visits, understanding customer requirements, proposing and delivering packaged offerings, and delivering custom solution engagements, specifically focused on call center organization, processes, tooling and integration.
- Software development experience with building contact center integrations is a plus.- This is a customer facing role. You will be required to travel to client locations will be required to deliver professional services when needed.Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life Balance
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Bachelor’s degree or equivalent experience
- 5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Avaya, Cisco, Genesys, Verint, NICE, Salesforce, etc.
- Hands-on technical practitioner and individual contributor
- Hands-on experience working on the design, development and deployment of contact center solutions at scale
- Current, active US Government Security Clearance of Top Secret or above

- Computer Science, Information Systems, or Engineering background preferred; Master’s degree desired
- Diverse technical background that includes architecting and developing the frontend and backend components of cloud-based web applications
- 10+ years of experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment, particularly building application integration capabilities for CRM/ WFM platforms
- Visible IT Industry thought leadership on relevant topics related to enterprise IT call centers and infrastructure.
- Enterprise call center / telecomm implementation and operations experience
- Serverless development experience including complex integrations with Amazon Lex, Lambda, Redshift, Aurora, Kinesis and Dynamo DB
- Software Development / DevOps experience with integrating contact center platforms, CRMs, WFMs and AI