Uber Program Manager Knowledge Architecture Innovation 

United States, West Virginia 

474300667

What You'll Do

• Lead the development and implementation of scalable knowledge management systems, focusing on taxonomy and ontology design.
• Identify and integrate AI and automation solutions to optimize content workflows and enhance operational efficiency.
• Collaborate with cross-functional teams to ensure alignment on knowledge management goals and streamline system integrations.
• Manage project timelines, deliverables, and outcomes, ensuring high-impact initiatives are executed efficiently.
• Foster a culture of innovation and continuous improvement, mentoring team members to drive success in strategic initiatives.

Basic Qualifications

• Experience in Knowledge Management : 5+ years of experience designing, implementing, and managing enterprise-level knowledge management systems, content architectures, and taxonomies.

Preferred Qualifications

• Strategic Execution : Strong business acumen with a track record of translating strategic objectives into operational plans, ensuring execution within timelines and achieving business outcomes.
• Cross-functional Leadership : Demonstrated success in leading cross-functional teams and driving alignment with senior stakeholders to execute on high-priority initiatives.
• Mentorship & Team Leadership : Strong mentoring abilities, with experience guiding teams through complex projects while fostering a collaborative, growth-oriented environment.
• Customer Support Domain Experience : Experience in the customer support or service operations domain, particularly in integrating AI and automation for operational improvements.
• Leadership in Innovation : Prior leadership experience in driving innovation initiatives, particularly in knowledge management, AI, and automation.
• Data-Driven Decision-Making : Strong ability to utilize data and performance metrics to inform decisions and continuously improve systems.
• UX Design & Service Design Knowledge : Exposure to UX design, service design, and design thinking methodologies, ensuring the design of intuitive, user-centered solutions.

For Chicago, IL-based roles: The base salary range for this role is USD$116,000 per year - USD$128,500 per year.

For New York, NY-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year.