JPMorgan Technology Support III 

United Kingdom, Scotland 

47374734

Job responsibilities

• Provide technical and functional support to all our end users within Asset Management.
• Investigate the issues raised by researching for similar incidents, learning the data model and checking the data and service logs.
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders.Understand the impact of issues, assess priority and successfully identify solutions and workarounds.
• Keep the user updated with the impact and remediation progress of the issue and follow up with the development teams for defects.
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Manage projects and drive application onboarding with sense of urgency.

Required qualifications, capabilities, and skills

• Formal training or certification on technology support concepts and proficient applied experience
• Knowledge of or experience with data analytics and reporting platforms (Qliksense, Tableau, Alteryx, ServiceNow, etc)
• Experience with Splunk and SQL in order to troubleshoot and resolve issues
• Exposure to AI/ML capabilities in the context of technology support
• Experience with ticketing systems, such as ServiceNow and Jira Service Desk
• Experience with database queries
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Working knowledge in one or more general purpose programming languages, plus an interest in learning other coding languages and skills as needed
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

• Demonstrated stakeholder management experience and well-developed written and verbal communication skills
• Expresses an interest in upskilling in new programming language and other technology skills as required