Bank Of America Credit Services Rep II - Specialty Lending Operations 

United States, North Carolina, Charlotte 

473358838

Job Description:

Job Description:

Less experienced than the Credit Services Representative III. Handles moderately complex customer problems and issues for assigned accounts. Requires a minimum amount of day-to-day supervision. Is able to handle detailed instructions under pressure and a relatively high volume of credits. Has a well-developed expertise/knowledge, but not yet considered to be the "expert" for the assigned area. Has a good working knowledge of the various credit-related products and a good understanding of loan/credit documentation. Takes initiative to work through issues. Is able to perform well in a cross-functional team environment. Typically requires at least 4 to 6 years of experience.

Responsibilities:

• Asset based lending operations team member responsible for quality assurance (QA)
• QA data elements for booking of facility closings to system of record
• Review legal documentation, credit approvals and other supporting documentation
• QA data elements for ongoing maintenance of facility to system of record
• Review documentation for borrowing base and loan balance reconciliation, tranche, fee and pricing updates
• Track and follow up on errors and issues detected by QA processes
• Partner with fulfillment and service operational teams

Required Qualifications:

• Experience in operations or quality assurance
• Manage multiple priorities and highly organized
• Problem solving and analytical thinking
• Work independently
• Accountable, takes ownership
• Excellent written and verbal communication skills
• Willing to learn and adapt to change
• Working knowledge of Windows and Microsoft Office

Desired Qualifications:

• SharePoint knowledge
• Working knowledge of Toad for Oracle (SQL)
• Issues management experience

Skills:

• Attention to Detail
• Customer and Client Focus
• Data Collection and Entry
• Recording/Organizing Information
• Adaptability
• Analytical Thinking
• Issue Management
• Oral Communications
• Written Communications
• Collaboration
• Legal Structures and Legal Forms

1st shift (United States of America)