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JPMorgan Transactions Specialist IV - Shipping Receiving United States, Texas 473041591
17.08.2024
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Job responsibilities
- Ensure workload is completed as outlined in departmental procedures and policies
- Understand portfolio and tools used to support client processing requirements
- Provide training to new and existing employees
- Interface with other operations departments to research and resolve inquiries
- Make routine decisions and determining proper courses of action within the limits of standard policies and procedures
- Participate in evaluations, coaching, and counseling sessions of front line associates
- Participate on projects aimed at enhancing the customer experience as identified through escalation matters
Required qualifications, capabilities, and skills
- Shipping and receiving with proven ability to effectively lead a team
- Ability to analyze and comprehend client’s standard operating procedures and instructions
- Production environment focus around meeting deadlines and quotas
- Keen sense of quality control and practices
- Proven ability to lead in a production/operations environment
- Strong written and verbal communication skills
- Functional experience with MS Office, including Word, Excel, Access, and PowerPoint
Work Schedule: Monday-Friday 10:00pm to 6:30am, Full time onsite no flexibility in hours must be punctual
This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.
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