Optimove Customer Solutions Engineer 

Israel, Tel Aviv District, Or Yehuda 

472712691

The Solutions Engineer role in the Customer org is a unique hybrid of engineering, consulting and customer-facing responsibilities. It requires an understanding of our client’s marketing goals and tailoring solutions to achieve those goals.

Responsibilities:

• Analyze current technologies used within the company to provide optimal solutions based on the client's needs
• Propose and establish a framework for necessary contributions from various departments
• Work closely with internal team (Product, R&D) to design the solution based on requirements
• Account for possible project challenges on constraints including, risks, time, resources and scope
• Work closely with project management teams to successfully monitor the progress of implementations
• Provide detailed specifications for proposed solutions
• Analyze, debug, troubleshoot and proactively drive forward solutions
• Master Optimove’s products and technologies in the domain of data integration, real-time event streaming and cloud solutions
• Be the technical focal point for the entire Customer Success org
• Lead calls with clients to understand their technical and business needs
• Work with Optimove’s partners to analyze, define, and own the tech integrations to serve multiple clients

Requirements:

• 1-3 years of experience in Solutions Engineering (including requirements, planning, configuration/set-up, deployment, testing, monitoring and troubleshooting)
• Bachelor’s degree in Industrial Engineering/ Information Systems / Computer Science or related field or relevant hands-on technical experience
• Fluent English speaker (verbal and written)
• Strong attention to detailד and ability to effectively articulate technical challenges and solutions
• Technologies fascinate you – you must be familiar with software technologies (such as web and mobile SDK, APIs, SQL, JSON, HTML, JavaScript)
• You should be able to talk about technology, even with non-technical people in a clear and coherent way
• Ability to learn quickly in a fast-paced environment, and come up with creative ideas for improvements
• Experience in SaaS implementation processes - advantage
• Experience in Mobile implementations - advantage