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Citi Group AVP Regional Digital Services Support Manager + APAC Market - Hybrid Malaysia, Kuala Lumpur 471731571
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Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.
Shape your Career with Citi
Citi’s
AVP, Regional Digital Services Support Manager (Japan + APAC Market) - Hybrid(Internal Job Title: Client Onboarding Sr Analyst -based inKuala Lumpur.Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
We have a variety of programs that help employees balance their work and life.
In this role, you’re expected to:
Provide level 2 Live Production Technical support for CITI’s Custody and Funds’ InternetBanking Platform: CitiVelocityfor Securities Services (“CVSS”) platform for Asia, via email and phone.
Provide Web Training for externalClients andinternal Teams for CVSS platform. This includes multipleapplications involvingreporting andtransactional propriety functions.
Provide client consultation services to Clients and internal teams for report customizations and automation.
Manage integration projects by building host-to-host connectivity between the client's system and Citi's via common Protocols like SFTP, FTP etc
Provide post live integration support for Completed Integration projects for Host to host systemchanges/maintenance/migration.
Ability to communicate well in spoken and written Japanese andEnglish, to conductlive training for clients byutilizing Zoom ,or on site client visits in KL.
Basic Understanding of the Trade Custodian business model and end to end trade settlementprocess. (Preference)
Experience in a banking or Financial institution with preference in Custody or Funds Business (Preference)
Familiarity with Basic SWIFT
Ability to navigate the various CVSS applications and provide solutions on usage, customization, and CVSS technical issues (Extensive Training will be provided)
Ability to trouble –shoot technical issues with the platform and resolve tickets (Extensive Training will be provided)
Ability to follow process models andPrioritize clientqueries according to severity of issues encountered
Ability to escalate to appropriate technical parties when needed, and ensure consistent follow up with development teams to ensure complete resolutions
Strong focus on Client delivery, and ability to work well within a team to manage and provide initial response to queries received by the team before 6 pm daily.
Remain up to date with product knowledge around new functionality and releases on supported products
Expert level of proficiency in MS Windows, MS Office.
Bachelor’s/Universitydegree or equivalent experience
Time Type:
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