Nokia Fault Management L2 Engineer 

India 

471445389

Managed Services (MSE) is responsible for keeping the network running and proposing / conducting network upgrades based on business requirements. Covers technical managing and operating of agreed components of IT and telecommunications services provided to end users of Nokia customers, within contracts agreed with those customers.

Responsibilities: -

1. O&M and Optimisation of Core network including SBC, TAS, CFX, Cloud.

2. End-to-end knowledge and co-ordination of IMS Network ,SBC such as handling of call related issue of IMS at SBC level and co-ordination with Hub location for analysis at TAS/CFX.

3. Operations & Maintenance of Core IMS Network including troubleshooting, monitoring, tracing on interfaces such as Wireshark or internal system traces and logs

4. Hands on experience on SBC, TAS,CFX, Router, NT HLR.

5. Experience with Interfaces and Protocols such as SIP, DIAMETER, DNS, ISUP, MAP, INAP, CAMEL, etc.

6. Coordination with Planning/ Customer/Care/ Solutions etc

7. Track, Plan & Implement Software Upgrade in network.

8. Support in implementation of new features in network.

9. Spare management.

12. Exposure to 4G VOLTE & LTE network with call flow and protocols used.

13. Comfortable with Redundancy testing and disaster handling including hardware change management handling.

14. Escalation/Emergency Handling

16. Multi-vendor Core NW exposure and experience such as Alkatel, Nokia, Ericsson, Huwaei IMS, etc.

17. Able to engage customers on technical front and contain escalations on ground level

18. Good interpersonal skills

19. Good Spoken and Written Skills and team player attributes

20. Willing to work in after-office hours as per need/emergency

21. Working knowledge of Linux & Unix

• Autonomously performs tasks with a moderate level of guidance but within defined procedures / guidelines Controls technical resources for fault/incident & problem resolution : investigates and resolves Major service outages, reports Major service outage & Trouble Tickets to Service Level Agreements, initiates and co-ordinates preventive maintenance tasks. Supports fault, incident & problem management tool development feedback.• Undertakes function through analysis of status or performance indicators and possible solutions, makes independent judgments, decisions and recommendations and solves a range of individual requirements through knowledge and technical experience.• Liaises with counterparts in other MS functions, in other Nokia services groups (EG Field Force, Care), in 3rd party organizations, and / or in the customer's organization for individual incidents, problems, changes or risks.• Provides informal guidance and support to new team members with regard to the procedures to follow and the specific tasks required to perform the job effectively.• May coaching and providing on-the-job training to other team members, making recommendations in their formal performance assessment. May act as a "shift" leader of multiple functions, particularly where the function is performed on a 24x7 basis, .• May monitor the set of CR’s for complex issues, received by the functional team, taking corrective action if there is a risk to, or breach of agreed service levels.

Key Technical Skillset: -

1. O&M and Optimization of Core network including SBC, TAS, CFX, Cloud.

2. End-to-end knowledge and co-ordination of IMS Network ,SBC such as handling of call related issue of IMS at SBC level and co-ordination with Hub location for analysis at TAS/CFX.

3. Operations & Maintenance of Core IMS Network including troubleshooting, monitoring, tracing on interfaces such as Wireshark or internal system traces and logs

4. Hands on experience on SBC, TAS,CFX, Router, NT HLR.

5. Experience with Interfaces and Protocols such as SIP, DIAMETER, DNS, ISUP, MAP, INAP, CAMEL, etc.

6. Coordination with Planning/ Customer/Care/ Solutions etc

7. Track, Plan & Implement Software Upgrade in network.

8. Support in implementation of new features in network.

9. Spare management.

12. Exposure to 4G VOLTE & LTE network with call flow and protocols used.

13. Comfortable with Redundancy testing and disaster handling including hardware change management handling.

14. Escalation/Emergency Handling

16. Multi-vendor Core NW exposure and experience such as Alkatel, Nokia, Ericsson, Huwaei IMS, etc.

17. Able to engage customers on technical front and contain escalations on ground level

18. Good interpersonal skills

19. Good Spoken and Written Skills and team player attributes

20. Willing to work in after-office hours as per need/emergency

21. Working knowledge of Linux & Unix

Individual Contributor: Participates as individual contributor to team, usually with limited professional expertise. Makes decisions affecting own work within set parameters, elevates others. Reviews priorities with supervisor. High personal or low collegial interaction. Managerial/Supervisory: May act as Team Leader or Project Leader with some indirect supervisory responsibilities in addition to own work assignments.. Makes decisions that affect own work.Explains facts, practices, policies, etc. to external and internal parties. Takes actions which respect to the needs and contributions of others and reaches agreement through flexibility and compromise. Manages situations where there is a common desire to reach solution within a team. Sometimes requires ability to influence others outside of own job area on policies, practices and procedures. Builds cross-cultural knowledge and global mindset.specialised or broader knowledge of theory and principles within a professional discipline. Typically 1-2 years directly related experience and a graduate equivalent degree.

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark