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JPMorgan Market Director-Banking - Philadelphia PA United States, Pennsylvania, Philadelphia 470906957
17.08.2024
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Job responsibilities
- Manages and coaches branch managers to engage customers and address any escalations
- Develops best practice techniques for coaching, reviewing business, cooperation and ensuring compliance
- Recruits, retains, and develops excellent talent and instills an environment where employees feel valued, supported, and able to achieve career growth
- Develops strategies to achieve key financial metrics including deposit and investment balance growth, customer acquisition and retention, and expense management
- Leads integration with partners from Chase Wealth Management, Business Banking and Home Lending (One Chase) to ensure the growth of other lines of business, including investments and loans
- Manages the market to ensure an excellent customer experience and deploy resources to optimize market performance
- Ensures all branch managers are effectively mitigating risk and remaining in compliance to guarantee a safe banking experience for clients through deep dives and business review
Required qualifications, capabilities, and skills
- 5+ years of Branch management or other related leadership experience
- High school degree, GED, or foreign equivalent
- Proven track record of coaching and developing high performing sales teams coupled with the ability to effectively translate knowledge of financial markets and economic trends
- Ability to identify needs of market segment in order to tailor proactive customer education
- Demonstrated ability building relationships and proactively collaborating with other lines of business remotely
- Ability to proactively take initiative to identify solutions including entrepreneurial business spirit and execute with a sense of urgency
- Experience with consumer and commercial credit knowledge and understanding of financial planning including customer life cycle
Preferred qualifications, capabilities, and skills
- College degree or military equivalent
- Familiarity of local/regional market trends and demographics
- Ability to set the tone of commitment to diversity and inclusion
- Strong commitment to upholding a sound risk and controls environment
Travel requirement
- Ability to travel as required for in-person training and meetings which may include traveling out of state
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