IBM Network Engineer CCNA R & Guadalajara 

Mexico, Jalisco, Guadalajara 

470112306

Key Responsibilities:
Network Administration:
– Manage and maintain network infrastructure to ensure optimal performance and reliability.
– Monitor network performance, troubleshoot issues, and implement solutions to minimize downtime.
– Configure and manage network devices, including routers, switches, and firewalls.– Oversee the telephony systems, ensuring seamless communication within the contact center.
– Configure and manage VoIP systems, including setup and maintenance of phone lines and extensions.
– Troubleshoot telephony issues and coordinate with vendors for resolution.
Cisco Unified Contact Center:
– Administer and support the Cisco Unified Contact Center Enterprise (UCCE) environment.
– Configure and manage call routing, IVR systems, and agent profiles.
– Monitor system performance, conduct regular maintenance, and implement updates as needed.– Develop and maintain scripts and applications to enhance contact center operations.
– Automate routine tasks and processes to improve efficiency.Bachelor’s degree in Computer Science, Information Technology, or a related field.
– Proven experience in network administration and telephony systems.
– Expertise in Cisco Unified Contact Center Enterprise (UCCE) administration.

– Strong problem-solving skills and the ability to work under pressure.
– Excellent communication and interpersonal skills.
Programming languages such as Python, Java, or C++.
Certifications in Cisco (e.g., CCNA, CCNP) or related fields.
– Experience with other contact center technologies and platforms.
– Knowledge of database management and SQL