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Citi Group Officer Fraud Ops Intermediate Analyst Malaysia, Kuala Lumpur 46936987
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Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.
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Responsible to overseeing the day-to-day 24X7 365 days shift Voice Authorization Hotline service operations for Singapore & Hong Kong markets.
He will be responsible for delivering best-in-class high performance quality authorization services to Acquirers and customers while managing operations with the execution of a clear authorization strategy that minimizes fraud exposure for the respective businesses.
Responsible for conducting operational reviews, ensuring key performance metrics are met,
Implement authorization standards and procedures to ensure that operation is fully compliant with all internal and external regulations.
He will collaborate with regional and country teams, participating or leading various weekly huddles and monthly conference calls, or other required sharing forums.
Responsible for the performance of the authorization team to ensure quality authorizations services are delivered to Acquirers and customers.
Responsible for closely monitoring the KPIs and KRIs, making sound assessments and escalating as necessary.
He will proactively identify issues, communicate to the corresponding country teams and implement solutions promptly.
Maintain close relationship with the Country Fraud Managers, keep up to date on market trends and promptly react to new fraud trends to minimize fraud risk exposure for the respective businesses.
He will oversee the Team Leads to perform Day-2 reviews from critical/regulatory reports to ensure the delivery of quality judgment/decisions and service.
Ensure authorizers are appropriately trained and informed on the most recent authorization or fraud trends and related investigation techniques and intelligence.
As a successful candidate, you’d ideally have the following skills and exposure:
2-5 years of experience in a related role
Consistently demonstrates clear and concise written and verbal communication
Multilingual capabilities with high proficiency in the Cantonese language due to the need to support a sizeable Hong Kong consumer market.
Managerial skills in handling a large team of authorizers with diverse background, multi language skills and experiences.
Extensive knowledge of Card Associations operating rules and regulations.
Education:
Bachelor’s degree/University degree or equivalent experience
Time Type:
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