In this role, you will:
- Monitor, triage and resolve production issues related to cybersecurity systems, particularly SaaSplatforms/Applications
- The ideal candidate will be responsible for managing day-to-day security alerts, resolving incidents, maintaining system performance, and collaborating with cross-functional teams to ensure our SaaS cybersecurity tools and services are secure and reliable.
- Act as the first and second level of support for incidents, outages, and service disruptions related to cybersecurity infrastructure.
- Work closely with vendors and internal engineering teams to investigate root causes and implement permanent fixes.
- Manage operational processes such as accessprovisioning/deprovisioning,Certificate management and platform health monitoring.
- Co-ordinate patching and upgrades for cybersecurity tools and platforms, ensuring minimal disruption to business functions.
- Maintain documentation related to standard operating procedures (SOPs), runbooks, and knowledge bases.
- Develop and improve alert handling and response workflows to reduce false positives and improve detection quality.
- Drive remediation of security vulnerabilities across endpoints, cloud infrastructure, applications, and networks.
- Develop and enforce security best practices, policies, and procedures in collaboration with IT, DevOps and business units.
- Stay current with emerging threats, vulnerabilities, and security technologies.
Required Qualifications:
- 4+ years of Information Security Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- 4+ years of progressive experience in cybersecurity operations or production support roles.
- Hands-on experience managing and supporting SaaS cybersecurity Applications/tools
- Strong scripting or automation knowledge (python, PowerShell, Bash) is a plus
- Familiarity with security incident management, troubleshooting, and root cause analysis
- Experience with ITSM tools (ServiceNow) for managing tickets, incidents and change requests.
- Deep understanding of network protocols, encryption, authentication methods, and cloud security models (AWS & GCP)
- Strong hands-on experience with enterprise-grade security tools and platforms
- Excellent communication skills and ability to work in a fast-paced, team oriented environment.
- Good understanding of network and cloud security concepts (e.g., firewall rules, proxies, endpoint security, identity governance)
- Relevant cybersecurity certification like CISA/CompTIA Security+/CCSP is an added advantage.
- Knowledge of DevSecOps or CI/CD pipeline security integration is a plus.
25 Aug 2025
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.