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Process overview
Payment Technology Application Support various payment mechanisms like ATM, Debit Card, Zelle, Account to Account transfer.
•ApplicationSupport throughIncident Management process driving towards Customer Impact mitigation, enabling great customer experience by reducing the application down time
•Responsible for production support, problem and incident management, operational change, and infrastructure delivery, refresh, and upgrades
•Manages the lifecycle of incidents through initial identification to mitigating customer impact, restoring environments to BAU status, and driving for permanent solution. Pursue the root cause of incidents.
•Manages the problem life cycle for implementing a permanently solution. Identify, facilitate, and manage the actions to correct the known error.
•Instituted Proactive Problem Management process to identify and resolve issues prior to service disruption
Job Description
Responsible for platform stability, proactive job monitoring, issue management & resolution, triage, reporting and timely escalation. Responsible for break-fix activities which require reviewing Root Cause Analysis, Small Changes to Code or Debug for triage, Unit Test and Deploy in production following the release management & code deployment process.
Responsibilities
Educational Qualifications:B.E./ B Tech / M.E./M Tech /MCA [with B.Sc., B Com, BBM]/M.Sc. (Computer Science, IT, S/W, Mathematics, Electronics, Physics, Statistics)
: 4 to 6 years
ITIL Foundation Certification
Foundational skills
Desired Skills
Work Timings:7:30 AM to 4:30 PM /10:30 AM – 7:30 PM
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