Amazon Data Center Operations Technician Centre 

Australia, New South Wales, Sydney 

468910127

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.You will work on installing and troubleshooting the infrastructure that supports the AWS cloud. You will also be responsible to work with logistics and other teams to maintain daily operations. There is never a dull moment as each day presents itself with different challenges.Key job responsibilities
- Install and configure racks of hosts in line with internal Service-Level Agreements (SLA)
- Diagnose and repair issues for server, storage and network devices, including the physical replacement of parts.
- Remediation or recovery of physical power issues on racks and participate in Data Center power & cooling events.Additional role requirements
- Shift work (4 days on and 4 days off including night shifts on a rotational basis).
- This position also has a physical component requiring the ability to lift & rack equipment using our lifting equipment
- This role has a rostered on-call requirement to provide 24x7 support. This may change based on the future needs of the business
A day in the life
At today's large-scale data centers, you will be involved in:- Work schedule changes depending on specific site needs. Shifts are 12-hours and will rotate on a predefined schedule
- Assist in troubleshooting of facility and rack-level events within internal Service-Level Agreements (SLA)
- Triage & resolve trouble tickets for all devices in your region
- Physical replacement of server and network device parts
- On-site management of contractors, subcontractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislationAbout the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 1+ years of computer hardware troubleshooting and repair experience
- 1+ years of computer networking experience
- High school or equivalent diploma

- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
- Knowledge of server hardware and components
- 1+ years of Linux operating systems experience
- Hands-on experience with one or more of the follow hardware platforms (e.g. Dell, HP, Supermicro) is a plus