EY Senior Consultant - Tech Consulting FS Support Engineer ALM- HYD 

India, Maharashtra, Mumbai 

465624754

EY is looking for a Support Engineer ALM
Experience Required: 4+ years

Job Responsibilities

• Micro Focus ALM Admin

• Responsible to administrate QC server licenses.

• Responsible to creating new users.

• Responsible to create new projects.

• Usage Monitoring and reporting.

• Quality Center Customization support.

• Work closely with all engineering domains to support on ALM tool related topics.

• Support PMT organization to deploy current and new tool suites to engineering projects.

• Develop training material and train users on using the ALM tool per the process.

• Develop training material and train team on how to support ALM tool for user community.

• First point of contact to users on ALM tool related topics i.e., tool usage, issue resolution, etc.

• Support users by creating tool related scripting and automation of repetitive tasks.

• Support engineering teams to extract charts and dashboards from the ALM tools.

• Support Configuration Manger, Change and Problem Resolution manger to monitor and extract audit reports from the ALM tools.

• Pilot new tools, perform tests with IT organization before upgrade or new tool roll out.

• Monitoring

• Support multiple projects across different time zones.

Administrative tasks for Application Maintenance

• Microfocus QC / ALM / Octane installation, upgrade and environment design

• Migration of projects to latest version of the application

• New patch implementation

• Validation and verification of the upgraded environment and projects

• Microfocus QC /ALM / Octane project creation and maintenance

• Monitor and proactive management of centralized shared tools services such as license servers, databases, application services and infrastructure that underpins these.

• Integration with other Microfocus and 3rd Party tools with QC / ALM / Octane

Administrative tasks for implementing MF QC / ALM functionality.

• Experience implementing new functionality.

• Customization and configuration of the project as per the project requirement (user roles, project entities, Alerts, Workflows etc.)

• Designing and developing workflows and configurations

• Development of template projects and cross project customization

• Customizing within the dashboard/reporting module

• Identify, analyze, and mitigate project and operational risks.

• Ability to coordinate activities with various technical teams (network, database, and architecture) to structure solutions.

• Development and communication of tool usage and best practices

• Understanding and developing SQL queries

• Experience in V B scripting and Microfocus QC / ALM OTA API

• Knowledge of macro creation

• Ability to handle multiple priorities and assess and adjust quickly to changing priorities.

• Ability to think of new solutions and be proactive to go with a can-do attitude.

• Proven verbal and written skills to communicate / report both technical and non-technical

Leadership Expectations

• Champion Inclusion: Embrace individual differences and create an environment of support,

belonging and trust. Invite every voice, every day.

• Communicate Clearly: Listen to understand, ask questions for clarity and deliver messages with purpose. Be intentional to ensure your message is understood.

• Cultivate Relationships: Show care and compassion for others and authentically build networks across functions. Partner up, down, and across to enable enterprise results.

• Instill Ownership: Ensure accountability, manage execution, and mitigate risk to deliver results. Instill initiative-taking to make a positive impact.

• Inspire Growth: Develop yourself and others through coaching, feedback, and mentorship to meet career goals. Build capabilities of others, strengthen our organization.

• Propel Change: Think critically, respectfully challenge, and create innovative ways to drive growth. Be bold and challenge to make things better.

Qualifications

• Minimum of 6 years of related experience

• Bachelor's degree preferred or equivalent experience.

Other Requirements

• the Role Holder shall be working predominantly in India timing, however with an overlap with EST morning hours

Qualifications:

What we look forPeople with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful and able to sustain positive energy, while being adaptable and creative in their approach.
What we offer