JPMorgan Business Support Management - Change Manager Vice President 

Zambia, Central Province 

464328130

Job Responsibilities:

• Provide leadership and management to teams, ensuring high performance and customer care.
• Ensure back-office services deliver efficient, customer-focused service.
• Support BSM Program Management and Governance, adhering to procedures.
• Foster an inclusive culture and develop team skills in project management and governance.
• Act as a business liaison to ensure effective BCM service delivery and appropriate controls for Business Managers, Business Control Office, Technology, Operations, and Front Office teams.
• Coordinate change management activities with technology stakeholders to maintain high service levels for supported lines of business.
• Provide support for CIB change projects and offer technical guidance by developing SME knowledge on BCM systems.
• Serve as a liaison between the Line of Business and Offshore Hub, coordinating on/off boarding, mediating tech requests, and analyzing request feasibility.
• Oversee audit and control processes, including postmortem checks, door access, eCommunication retention, and shared drive audits, in collaboration with Business Management and the Business Control Office.
• Develop and implement strategic plans for real estate projects, manage moves within the LOB, and work on floor planning and headcount forecasting.
• Manage technology strategy and implementation, cost reporting for market data and tech hardware, and ongoing offshore strategy, while integrating new BCM coverage areas into the Hub.

Required Qualifications, Capabilities, and Skills:

• Self-starter, independent worker with strong ability to multi-task in a fast paced and changing environment
• Advanced MS Excel and MS PowerPoint skills
• Strong Business Analysis skills
• Strong technical knowledge and ability
• Excellent written and verbal communications skills; comfortable interacting with cross-LOB partners
• Excellent Project Management skills
• Strong focus on delivery and results oriented
• Ability to streamline and improve work processes
• Ability to matrix manage employees across a range of lines of business to accomplish specific projects