Loan Servicing Specialist – Senior Team Member, a pivotal role within our Loans group. This position is integral to our team, offering the opportunity to engage with various facets of banking operations. As a key contributor, you will be expected to excel in executing specific tasks and requirements, driving success and efficiency in our banking office
Job Responsibilities
- Adhere to established QUALITY & QUANTITY SLAs.
- Comply 100% with process-related policies, guidelines, and controls.
- Process Deal Closings, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments.
- Support the secondary trading desk with trade booking and settlements.
- Liaise with internal departments and external contacts, including Borrowers and Banks.
- Ensure timely follow-ups with agents/customers for missing notifications.
- Complete all funding within SLAs on the same day.
- Serve as the SME and first internal POC for process-related queries.
- Act as the first escalation point for process-related issues.
- Maintain attention to detail to ensure accurate document processing.
- Identify and implement process changes to enhance productivity and efficiency.
Required qualifications, skills and capabilities
- Hold a Bachelor’s degree in Finance or related field, or possess equivalent work experience.
- Minimum 6 months of experience in the Financial Services industry with a proven track record.
- Understand business financial statements, cash flow capacity, and loans across various industries.
- Exhibit strong research, analytical, and comprehension skills for analyzing large data sets.
- Manage clients effectively, build partnerships, and handle multiple stakeholders simultaneously.
- Utilize effective time management and prioritization skills to meet business objectives.
- Communicate effectively and work independently on multiple assignments with strong interpersonal skills.
Preferred qualifications, skills and capabilities
- Build relationships with clients, internal partners, and peers effectively.
- Recognize issues or problems that require escalation.
- Demonstrate strong domain learning and interpersonal communication skills.
- Apply analytical thinking and problem-solving skills.
- Possess knowledge of product lifecycle and area product management.