Honeywell Customer Support Management Professional 

Saudi Arabia, Eastern Province, Dhahran 

463567711

By changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

As a Spot Coordinator within the BA Service business unit at Honeywell, you will be crucial in coordinating and overseeing spot service operations to ensure efficient and timely delivery of service solutions. Reporting directly to our Service Business Leaders, you will be accountable for ensuring that all service appointments are scheduled and executed smoothly.Key Responsibilities:

Facilitate field staff/field service supervisors with proposal generation:

Follow up on the recommended repair report from the SMS (Service Management System).

Obtain parts/sub/special pricing.

Prepare an estimate for approval in CPQ (Configure, Price, Quote) with required input from field staff.

Generate a proposal for approval.

Log and track the success of the proposal.SPOT Turnover and Setup:

Generate / follow-up work orders.

Ensure proper booking documentation is received, including Purchase Order/Signed Document.

Order booking and coordinate all materials for the job.

Issue POs (with input from FSS/FSL).

During execution, ensure all material/subcontractor/other costs are processed and hit the job before closure (follow up with vendors/subcontractors as needed to ensure costs are in).

Finalize work order to include all costs, work description, etc. are in.

Check completion/closing work orders on time in SMS.

Verify that the work order is closed correctly and exported in SMS.SPOT Billing:

For larger or quoted SPOT jobs, send a detailed email to BSC with specific billing instructions.

Monitor billing reports and unbilled items to ensure billing occurs on time.

Check on job satisfaction as needed.

Ensure cash collection and follow up on disputes as needed.

Bachelor's degree in a relevant field or equivalent work experience
Strong organizational and time management skills
Excellent communication and people-oriented skills
Ability to work effectively in a fast-paced and dynamic environment
Proven experience in coordinating and managing service operations

We offer

· Group medical insurance plan life.

· Paid annual leave and time off work.

· A culture that fosters inclusion, diversity and innovation.

· Market specific training and on-going personal development.

If this is your dream role, then we'd love to hear from you.

• JOB ID: HRD263857
• Category: Customer Experience
• Location: DTV - Plots 13 & 16,Dhahran Techno Valley Science Park,Dhahran,EASTERN PROVINCE,34464,Saudi Arabia
• Exempt