Understanding of financial services compliance strategies and objectives.
Excellent writing, communication, and presentation skills
High degree of comfort with workplace technology, including collaboration tools and applications
Bachelor’s degree or equivalent
3+ years relevant professional experience
Significant complaint resolution experience such as responding to complaints, determining root cause analysis and recommending corrective action.
Strong organizational skill with experience drafting policies and procedures, and maintaining records of compliance activities and decisions.
Insightful analytical skills with the ability to create weekly and monthly metrics for compliance, quality and operational reviews.
Strategic thinker with the ability to engage with internal and external stakeholders to address compliance concerns and develop risk management strategies.
Comfortable providing guidance on applicability of regulatory requirements and policies with respect to consumer complaints.
Ability to identify whether customer complaints may have potential UDAAP/UDAP concerns.
Ability to interact with the business partners and other stakeholders to ensure adherence to UDAAP/UDAP and other consumer compliance requirements.
Practical business judgment and problem-solving skills