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Tesla Estimator Collision Pre Appointment Advisor United States, Ohio 462603329
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What You’ll Do What You’ll Bring
- Vehicle arrival preparation: Manage the customer experience by obtaining required documentation, explaining the repair process, and ensuring clear communication to build trust and alignment
- Excellence in Customer Service: Proactive Communication and Managing Expectations to Build Trust and Loyalty.
- Make internal rental reservation (when needed)
- Analyze Tesla repair protocols and apply expertise to generate comprehensive parts-only estimates
- Evaluate collision damage via customer-provided photos to determine required parts for accurate repairs on Tesla Model S, X, Y, 3, and Cybertruck vehicles
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public
- 1-3+ years of automotive collision damage estimating experience
- Excellent verbal, and written communication skills; excellent customer service skills
- Microsoft Office experience preferred
- Excellent written and verbal communication skills as well as the ability to follow instructions
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