with a focus on China market and deliver exceptional experiences to our clients, Bankers and Investors.
Job Responsibilities:
- Provide operational support to Advisors and wider integrated team, where appropriate
- Help manage account opening / onboarding process with onboarding officer as subject matter expert for both prospects and existing clients
- Support Bankers with updating account documentation, authorities & Sig Lists on an adhoc basis and within the role of managing client Periodic Review process
- Own the full trading life-cycle, from pre-trade checks, trade execution to booking and post-trade checks, including risk disclosures, product marketing obligations and reporting execution details to Clients, with a focus on SEA market.
- Develop an in deep knowledge of all asset classes and products offered by the Private Bank
- Act as a primary contact with external clients for day to day account administration, servicing, execution of investment securities and products.
- Partner with the Client Service team and any other member of the broader team in the daily management of Accounts and Credit facilities, and any other accounts or activities relating to the overall client relationships.
- Open new accounts as instructed by clients and client advisors, ensuring all necessary documentation is requested, received and approved for operations.
- Assist advisors in preparation for client meetings, help prepare and provide analysis of investment performance or other client presentations to deliver to clients.
- Manage junior members of the team, focusing on workflow management and professional development.
Required qualifications, capabilities and skills:
- Bachelor’s degree in any discipline.
- Minimum7years of client service and/or relationship manager support experience in Private Bank.
- Strong knowledge of the Private Bank business, well-versed across all asset classes and investment products.
- Fluent written and spoken Business Mandarin is essential to support Chinese speaking clients from China.
- Dynamic and independent team player who possesses strong interpersonal and communication skills in delivering exceptional client services, showcasing the ability to proactively engage multiple stakeholders at all levels of seniority to meet strict timelines and operate with strong sense of ownership and urgency.
- Ability to work under tight market deadlines and accuracy in executing Clients’ directed orders are a must.
- Absolute discretion when dealing with confidential matters.
- Strong organizational and prioritization skills are required alongside effective judgement from risk and escalation perspectives.
:
- Collaboration experience with multiple internal stakeholders at both regional and global levels is preferred.
- Leadership experience with a proven track record of successful people management, along with the ability to inspire and influence stakeholders at all levels, is an added advantage.