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Playtika Service Operations Analyst Ukraine 460654656
22.04.2025
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Responsibilities:
- You will be a member of a "L2/L3" tech support team, responsible for managing the process of identifying the underlying root cause of highly technical and complex issues
- Your role will be to communicate between Playtika business and technologies teams
- You will work in post processing issues inside cross-functional team to provide solid support to business and technologies with a high degree of satisfaction and technical expertise
- Manage queue of incoming inquiries, determine their prioritization and address them appropriately within SLA
- Document resolutions for future reference
- Bachelor’s degree in Computer Since, or relevant engineering/science fields
- 2+ years of experience in L2, L3 support, BA or BI
- English level starting from B2 (Upper-Intermediate English)
- Experience with writing SQL queries and MS Excel formulas
- Troubleshooting and problem solving
- Attention to details
- Stress resistance – to stay calm, work fast and efficient
- Excellent communication skills – to deliver information in a clear and correct manner to both business and technical audiences
- Strong relationship building skills – to be able to positively influence the actions of others and work as a team -player, "outside-the-box" thinking
- Annual company bonus
- Competitive salary & flexible working hours
- Daily breakfast, lunch, and office refreshments
- Private health insurance, dental coverage, and psychological counseling
- 20 paid vacation days and 5 sick days per year
- 6 long weekends and 1 day off for your birthday
- Gifts for special occasions (birthday, Easter, Christmas, Women’s and Men’s Day, weddings, childbirth, etc.)
- Technical library with the option to order books
- Access to our educational platform with courses, training programs, and certifications
- Career development through coaching and reviews
- Internal mobility & referral program
- Corporate celebrations, team-building events, and fun activities
- Personal care in the office (nails, eyebrows, and barber services)
- Modern offices (Kyiv, Vinnytsia, Dnipro) with organized shuttle buses to and from the office
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