Intel support specialist 

China, Liaoning, Dalian 

460378507

Job Description

This position involves

• Handling inquiries, troubleshooting issues, and collaborating with cross-functional teams to ensure the smooth operation of automation processes.
• Provide timely and efficient support for automation system-related inquiries, incidents, and service requests.
• Troubleshoot and resolve technical issues related to automation systems, collaborating with technical teams when necessary.
• Act as a central point of contact for factory operations, ensuring prompt resolution of automation-related challenges.
• Monitor and analyze system alerts, taking proactive measures to prevent disruptions and enhance system performance.
• Document and maintain records of automation-related incidents, solutions, and best practices.
• Collaborate with automation engineers and other stakeholders to implement continuous improvements to the automation service desk processes.
• Stay updated on the latest developments in automation technology and contribute to the team's knowledge base.
• Ability to work in a 24/7 operational environment as part of a dedicated service desk team.

Bachelor's Degree in Computer Science, Information Systems, Engineering, or any other related fields relevant to IT.1.Understanding of computer filed, hardware/software architecture, Network, Database etc.2.Experience in Python, C++, SQL would be a strong advantage.3.Ability to deal with ambiguity and urgency.4.Strong communication and collaboration skills.5.Customer service orientation and a proactive attitude.We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing BenefitsThis role will require an on-site presence.