Amazon Enterprise Account Engineer AWS Training & Certification 

Cambodia, Phnom Penh 

460316303

Key job responsibilities
• Lead the project of technical onboarding of a new or existing AWS customer into Training and Certification
• Communicate directly with customer and internal stakeholders to capture requirements and report project status
• Track, investigate, and resolve customer questions and issues by phone and email at various levels of complexity and customer impact
• Work with customers to troubleshoot, diagnose, and resolve problems across various technologies
• Identify customer pain points, raising concerns with product development, to shape the product roadmap
• Create and update internal and customer-facing documentation
• Develop runbooks, or build tools, used by customers or other customer-facing teams
• Develop tools, metrics, and dashboards that focus on customer health and customer retention strategies
• Develop trusting relationships with customers to retain loyalty and demonstrate the value of AWS
Work/Life Balance
Mentorship & Career Growth

- 4+ years of technical engineering experience
- Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP)
- Bachelor's degree
- Experience as a Software Engineer, Developer, DevOps Engineer etc.
- • 2+ years of hands-on experience with security technology and concepts (Authentication, Authorization, Single sign-on, SAML, OIDC)