Microsoft Cloud Solution Architect 

Australia 

459664862

Minimum required qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience.
• Cross solution skills across mature security technologies and a broad range of Infra technologies
• Specifically for Security - experience of AD / ADFS / certificate services / PKI / windows server and client security.
• Specifically, for Infra - experience cross Clustering / Hyper - V / Networking performance and troubleshooting / VM manager / virtualization / Windows server / WSUS / Azure files / Azure Stack / Well architected framework and Azure network security

This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.

In the meantime, please see our , and for more information on our recruitment process.

The purpose of this role

The Cloud Solution Architect role involves gathering customer insights, mapping architecture, and proposing digital transformation solutions based on Microsoft technologies. The role requires coaching team members to focus on customer experience through efficient delivery, driving adherence to Microsoft standards and recommended practices, and providing a holistic perspective of customer challenges and competitor architectures. The Cloud Solution Architect role is focused on long-term client relationships and requires technical knowledge of architecture solutions to meet clients'' business and technical requirements and to resolve technical constraints and blockers. Skill sets required for this role include client delivery, partnership, and technical thought leadership.

Responsibilities:

Customer Centricity

• Collects customer/partner feedback on technical preferences and business needs to align digital transformation solutions with their outcomes.
• Serves as a customer/partner advocate, driving new insights and prioritizing resources within internal teams.
• Liaises with internal teams, like Engineering, to tailor products and services based on customer/partner insights.
• Champions customer/partner interests, sharing success stories to inspire and inform the wider team.
• Builds and strengthens relationships with key customer and partner technical contacts and decision-makers.
• Analyzes customer/partner requirements, crafting and validating technical architectures through collaborative design sessions.
• Ensures alignment with customer success plans, collaborating with internal teams to fulfill customer/partner needs.
• Facilitates customer readiness, acting as a trusted advisor to enhance skills and ensure operational and cloud readiness.
• Leads by example, focusing team efforts on delivering a seamless and positive customer/partner experience.
• Proactively addresses potential issues, improving customer/partner satisfaction and accelerating their transformation journey.
• Engages in active listening, challenging customers/partners constructively and offering insightful alternatives for better outcomes.

Business Impact

• Proactively identifies and resolves issues, advising customers/partners on optimizing performance using Microsoft best practices.
• Adapts methodologies to manage business and technical risks, ensuring quality assurance and solution excellence.
• Maintains pipeline accuracy by leveraging tools for opportunity tracking and milestone management.
• Enhances customer/partner relationships, addressing technical challenges to boost solution consumption and implementation.
• Utilizes broad knowledge of Microsoft solutions to meet IT requirements and shape customer requirements.
• Identifies growth opportunities, leveraging product knowledge to drive consumption and align with customer success strategies.
• Leads technical solution design, providing thought leadership and supporting customers/partners through implementation.
• Keeps abreast of industry trends, positioning Microsoft's solutions against competitors to win customer/partner confidence.
• Provides technical leadership, scoping engagements and mentoring team members for successful delivery.
• Commits to continuous learning, developing technical skills and sharing knowledge with less experienced colleagues.
• Engages with technical communities, sharing insights and contributing to Microsoft's collective knowledge.
• Innovates existing IP, identifying and filling gaps to drive best practices and accelerate consumption for customers/partners.