Wix Project Manager 

Israel, Tel Aviv District, Tel Aviv-Yafo 

456153584

As an IT Program Manager for Wix's Customer Care, you’ll oversee the technical aspects of systems and flow optimization, ensuring that IT systems and infrastructure support efficient Customer Care operations. You’ll leverage your technical expertise and understanding of Customer Care processes to lead our team in troubleshooting and innovation. In your day-to-day, you will:

• Conduct in-depth root cause analysis of recurring technical issues, propose long-term solutions to prevent future issues
• Conduct market research to find the best tools, systems, and technical solutions for IT Customer Care needs
• Oversee network infrastructure, including setup, configuration, and troubleshooting of LAN/WAN, VPNs, firewalls, and routers
• Design and implement integrations between various systems to improve workflow efficiency and data consistency across platforms
• Provide Level 2/3 technical support, respond to and resolve escalated IT tickets and troubleshoot user issues
• Use APIs, middleware, or scripting to link different applications (e.g., Google Workspace, Jira, CRM systems) and ensure data flow between them
• Advocate for the Customer Care experience, educating internal stakeholders on technical requirements and limitations