Uber Supervisor de Atendimento Sr - Bilíngue 

United States, West Virginia 

454839805

What you will do:

1. Manage team performance, including terminations & drive results
2. Lead, coach, mentor, and motivate employees
3. Partner with Recruiting team on hiring
4. Compiles insights and feedback to surface to the business
5. Address and resolve escalations
6. Build and maintain internal and cross-functional stakeholder relationships
7. Drive accountability on policies and other guidelines
8. Audit your team’s performance in partnership with Service quality members and guide towards progressive improvements; identify opportunities for additional training & development
9. May optimize processes and other non-management activities or strategic projects locally or within the region
10. Capable of managing, coaching, and developing team leads
11. Optimizing processes and other non-management activities or projects
12. Surfaces insights and customer feedback to the business
13. May support scheduling and attendance mgmt
14. coordinate to ensure the maintenance of the physical location, inventory, safety, EHS, working with property management and clearing services

Basic Qualifications

1. 2+ years of previous experience managing sufficiently complex operations, performance and business KPIs, stakeholders, and stakeholder situations
2. Experience in process improvement/continuous improvement
3. Advanced English - to be able to connect and work together with teams within LatAm

Preferred Qualifications

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .