Intuit VP Technology Virtual Expert Platform VEP 

United States, California, San Diego 

454153007

• This Head Architect role is an Indivdual Contributor that will focus on the architectural vision, technical strategy and technical decision-making at scale.
• Be a hands-on technical leader, guiding engineers to experiment and build innovative AI-native product experiences, prioritizing learning and driving breakthrough adoption.
• Collaborate with cross-functional leaders in Customer Success, Sales, and Intuit Products on strategy, prioritization, and feature delivery.
• Partner with Engineering Directors and Leaders to remove roadblocks, review roadmaps, articulate business outcomes, and establish clear measures of success.
• Champion technical and operational excellence through design standards, consistent engineering practices, and continuous improvement.
• Shape organizational structure for maximum efficiency and ensure engineering teams are structured for success with the right skills, focused on the company's most critical initiatives.
• Continuously explore and implement innovative business practices for the team and company.

Key Accountabilities:

Platform Architecture:Lead the design and implementation of a scalable, reliable, and secure platform architecture, anticipating future needs and increasing speed and ease of onboarding.

AI-Native Experiences:Lead with an AI-first approach, defining AI strategy and delivering AI-native outcomes across experiences and capabilities.

Innovation & Capability Development:Foster a culture of innovation, proactively identifying and developing new capabilities to enhance the user and expert experience.

Platform Stability & Performance:Ensure platform stability, performance, and security, implementing robust monitoring and incident response.

Data & Analytics:Define the platform's data strategy to enable data-driven decisions and continuous improvement.

Strategically evaluate and select 3rd party solutions, establishing clear criteria and metrics.

Required Skills/Experience:

• Deep AI expertise building and scaling AI native applications and models
• Thought leadership in platform development, architecture, and scaling
• Experience in leading high-performing engineering teams
• Deep understanding of cloud computing, microservices, and API design
• Experience with real-time communication technologies (video conferencing, chat, messaging)
• Knowledge of data management, analytics, and reporting
• Experience with user authentication, authorization, and security best practices
• Strong communication, collaboration, and influencing skills
• Experience with Agile methodologies
• BS in Computer Science or related field (or equivalent experience)
• 15+ years of software product development experience, with 3+ years in a senior leadership role

Key Focus on User and Expert Experience:

• Deep understanding of user experience (UX) and user interface (UI) principles
• Focus on building intuitive and engaging interfaces for both customers and experts
• Commitment to accessibility and inclusivity
• Domain experience in Customer Success, Sales and Services preferred

AI Considerations:

• Knowledge of AI/ML applications in areas like matching users with experts, content moderation, or personalized recommendations.
• Understanding of responsible AI principles.

Bay Area California $384,500 - $520,500

Southern California $338,000 - $457,000

This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at