Job Responsibilities:
- Partner directly with Client Onboarding and Service (COS) Leadership to understand stakeholder needs.
- Drive data forensics at the client level, focusing on digital adoption and service behavior changes.
- Track client behavior, identify roadblocks, and document detailed client interactions.
- Utilize skills in Project Management, Process Improvement, and Agile disciplines.
- Inspire a culture of innovation and execute ideas around strategic transformation.
- Develop innovative solutions to problems.
- Research and benchmark best business practices, analyze data, and provide process improvement recommendations.
- Work independently and collaboratively to maximize productivity efficiently.
Required Qualifications, Capabilities, and Skills:
- Minimum of 6 years of experience in Data Analytics.
- Proficiency in Alteryx, Qlik, Tableau, SQL.
- Excellent written and verbal communication skills.
- Relentless and versatile learner with an aptitude for assimilating new industry, company, product, or technical knowledge.
- Demonstrated professional presence with the ability to adapt to evolving needs and situations.
- Ability to work independently and escalate complex and unusual issues when necessary.
- Strong analytical skills.
Preferred Qualifications, Capabilities, and Skills:
- Python knowledge is a plus but not required.
- Bachelor's Degree is preferred.