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At AWS, we have a credo of “Work hard. Have fun. Make history.” In this role, you will love what you do, be a great teammate and instinctively know how to make work fun. You will be dynamic and creative, and willing to take on any challenge and make a big impact.You need to have a passion for educating, training, designing, and building new cloud solutions for video workflows. You should be ready to embrace the challenge and have fun doing it.
Key job responsibilities
* Ensure customer success in building architectures to support video processing and delivery workflows.
* Act as the primary technical interface for customer evaluations and provide responsive and knowledgeable pre-sales support.
* Work to design and integrate our products and services into both new and legacy video workflows for our customers
* Conduct one-to-few and one-to-many training sessions to transfer knowledge to customers, partners and system integrators on best practices.
* Capture and share best-practice knowledge amongst the AWS solutions architect community
* Author or otherwise contribute to AWS customer-facing publications such as whitepapers and blog posts.
* Communicate customer feedback to Product Management and the Services team (feature requests, market trends, etc.).
* Work closely with the Service Engineering teams to verify technical requirements for customer-requested features and defect fixes.* Evaluation of video delivery performance and encoding quality and supporting the customer with optimization.
* Working with service teams to scope and support the development of new functionality to support customer workflows.
- * Extensive experience designing and building highly available, scalable and resilient Live and VOD OTT streaming workflows (4+ years)
- * Experience using Content Delivery Networks to scale the delivery of content to large scale audiences
- * Experience optimizing user quality of experience across a wide range of playback devices in Live and VOD OTT Streaming workflows
- * Experience identifying, diagnosing and resolving issues in Live and VOD OTT streaming workflows with server side ad insertion
- * Experience defining Live and VOD encoding profiles to align with business objectives. This requires a working knowledge of common industry audio (e.g. AAC, AC3, EAC3) and video (e.g. AVC, HEVC, AV1) codecs and the pros/cons impacting their use in OTT workflows.
- * Experience with on-premise and/or cloud encoding and the common industry video formats used for contribution
- * Demonstrated experience proactively identifying and addressing risks within Live and VOD OTT streaming architectures
- * Strong communications skills and ability to build strong working relationships with customers
- * Experience with cloud-based services (S3, EC2, Cloudfront, etc.) or AWS SA
- * 3-5 years’ experience with Linux operating systems
- * Occasional international travel required (4-5 per year)
- * Experience designing and building Live and/or VOD workflows implementing personalized ad-insertion. Experience with 3rd Party ad decision server and programmatic advertsing is preferred
- * Experience with cloud-based services (S3, EC2, CloudFront, etc.) or AWS SA Professional certification strongly preferred
- * Experience working with broadcast, distribution, or content creation customers and demonstrated in-depth knowledge of their requirements and workflows
- * 3-4 years’ experience using at least one Linux-based scripting language (e.g. Perl, Ruby, Bash, Python)
- Familiarity with:
- * Personalized Ad insertion for Live and VOD OTT Workflows
- * OTT packaging (e.g. HLS, DASH, CMAF) and Digital Rights Management (DRM) and appreciation of how the range of target playback devices will impact packaging and DRM requirements
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