EY Dynamics CRM Support Engineer 

Australia, South Australia, Adelaide 

450990671

As our Dynamics 365 CRM Support Engineer you’ll be part of long-term engagement on an industry leading program of work, whereby you will primarily support Microsoft Dynamics 365 (D365) and potentially other applications that will positively impact the experience of millions of Australians. You will bring developer experience in D365 Customer Experience (CE) to the role. Being a high-profile client and program of work, you will gain exposure to a bespoke design system, whilst collaborating with exceptional technologists.

We’re looking for an Australian citizen as you will require a security clearance for the role, based in Tarndanya – Adelaide. Our roles can potentially be adjusted to work flexibly with reduced hours. Please speak with us about potential options.

Your key responsibilities

• Resolve client requests promptly according to agreed delivery timelines and monitor all channels (Email, ITSM tickets, phone).
• Maintain accurate documentation, including technical processes and support materials for client platforms.
• Assist Service Delivery Manager with operational reporting, issue escalation, and preparation for client meetings.
• Manage incidents effectively, including investigations to prevent recurrence and availability for on-call duties (up to 2 weeks/month).
• Support business development by contributing to proposals and pitch decks for prospective clients.

Skills and attributes for success

We are looking for someone who is self-motivated and proactive team player with strong problem-solving skills and excellent communication abilities, able to confidently engage with both clients and colleagues. You will also have:

• Dynamics 365 CE development and configuration experience
• A good understanding of Dynamics 365 CE integration to other technical solutions and DevOps methodologies
• Working knowledge of relational databases and data migration concepts is preferred

Ideally, you’ll also have the skills and attributes below but don’t worry if you don’t tick all the boxes. We’re interestedin your aptitude, attitude and willingness to learn.

• D365 Field Services and/or Sales and/or Customer Service and/or Finance & Operation
• Power Platform
• Microsoft Azure
• Microsoft Dynamics Certification(s)
• Microsoft Power Platform Certification(s)

What we offer you

At EY, we’ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .

• Career development: At EY, your career is yours to shape! We’ll develop you with future-focused skills and equip you with world-class experiences
• Flexible work arrangements: Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.

• A comprehensive benefits package : From a yearly wellness incentive, to access to additional 8 weeks of flex leave per year, and family-friendly policies, including 26 weeks of gender-neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally

Acknowledgement of Country

Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.

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