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Key job responsibilities
•Develops schedules that effectively deliver staffing levels that consistently meet service levels commitments across all sites/languages/markets.
•Manages non-productive time request process and planning, ensuring activities are planned without impacting SLAs.
•Performs ongoing analysis of current staffing and efficiencies comparing them to current staffing requirements to ensure proper staffing in all skills.
•Leads weekly staffing review meetings detailing previous and current week’s performance and forecasted performance of remainder of current week and next week, while also identifying risks.
•Attending meetings in regular intervals with the program team for learnings, updates, call-outs & implementationAbout the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
- 2+ years of program or project management experience
- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
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