Walmart Senior Manager Product Management - Post Purchase 

United States, Washington, Bellevue 

449759066

+ year s building strategy and launching experience s that delight customers

Demonstrated thought leadership backed by strong execution.

S trong understanding of drivers that enable a great post purchase customer experience in a Marketplace with proven impact in customer retention and building customer trust.

Experience reducing customer contacts by providing tracking updates and self-serve experiences.

3+ l eading and buil ding high performing Product team s.

Ability to make tough decisions informed by both data and judgment.

C omfortable with ambiguity and can navigate large stakeholder groups.

Customer obsession with a laser focus on the why over the what and how.

S trong, confident, and succinct communication .

Experience in a 2-sided business reducing cancelations .

Experience building customer -facing experiences for Third Party (3P) orders , including tracking updates and notifications.

Experience building 0-1 products.

Supply Chain , Finance and other product teams to develop and own a strategy that supports user needs, is clearly articulated, easily understood, and delivers meaningful value to our sellers and Marketplace business.

Develop an actionable roadmap that empowers your team to realize the product strategy and execute that strategy with clearly articulated and well measured goals.

Develop and own accountability for the performance of key metrics that help us understand the value of the platform to our sellers.

Create and maintain strong working relationships with your key stakeholders, identifying the right opportunities for collaboration and communication on an ongoing basis.

Identify new opportunities for us to explore based on customer & seller needs throughout their lifecycle to help sellers unlock value and ultimately be successful.

Partnering with Software and Data Engineering leadership to foster a strong cross-functional working relationship.

Moving fast within our agile and iterative team environment.

Leading & empowering your team to foster a product excellence culture for strong product thinking and execution. Build upon existing or create stronger processes, planning and documentation tools.