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Apple Software Engineer- Contact Center India, Karnataka, Bengaluru 449090500
01.06.2024
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Description
As the Contact Center Applications’ Lead Design, Develop, Implement, Deploy and Support contact center applicationsDrive documentation of technical design and system architectureBuild prototypes using known or new technologies Chip in towards optimizing the Genesys Contact Center platform and ensure it is appropriately scaled to meet the needs.Drive the migration/development activities from on-premise to cloud based Contact Center platform.
Key Qualifications
- Strong expertise in contact centre and customer experience domain is required
- Must be familiar with Voice and data engineering technologies
- Expertise in contact center application design/development
- Expertise on contact center interaction routing
- Hands on experience in JAVA, Spring and micro services
- Experience with Cassandra, ElasticSearch, PostgreSQL, Redis or similar databases
- Experience architecting Contact Center platforms/solutions and applications is desired
- Good knowledge of Contact Center Reporting
- Experience using GIT
- Exposure to Genesys Cloud CX is plus.
- Exposure in building contact centre stats based on real time data.
- Experience in Kafka or any event streams is a plus.
- Having knowledge and hands on cloud concepts, deployments, kubernetes, containerization, CICD concepts in cloud is a plus
- Exposure to Genesys Framework and building custom applications is a plus
- Excellent verbal and documentation skills (Able to communicate with more non-technical business users)
- Good analytical skills and ability to research and present findings
- Ability to think independently for arriving at the best solution and advocate the same.
- Strong Problem solving abilities
- Ability to multi-task
- Strong teammate with excellent collaboration skills
- Pro-active and able to work on own initiative
- Familiarity with Mac OS desirable.
Education & Experience
BE/BTech degree or equivalent technical experience
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