Amazon Technical Support Engineer Grocery Robotics & Automation 

Portugal, Miragaia e Marteleira 

449001778

Application deadline: Dec 1, 2025Key job responsibilities
- Establish and maintain safe working environments following all state and Amazon specific standards and requirements.
- Perform assessments for new automation technology.
- Deep dive technical solutions that encompass advanced technology applications, robotic and automation integration, vendor commissioning content and expectations.- Troubleshoot complex technical problems.
- Provide detailed root cause analysis following correction to the issue.- Manage vendor relationship to drive product support, development and enhancement to increase reliability.
- Develop pragmatic solutions, building and/or designing flexible systems without over-engineering.
- Debug and resolve problems at their root, deep diving the details to understand the broader context.
- Understand fundamental electrical mechanical constraints.
- Consistently follow engineering best practices and where possible drive their adoption.- Deep dive on technical details and lead solutions.
- Lead critical path schedule items and escalate to leadership on potential risks.
- Required ability to work autonomously when identifying complex problems and assigning the correct priority when vendor information is insufficient.
- Thorough understanding and use of principals, theories and concepts in hardware engineering Software design and ability to apply them to product design.- Ability to effectively communicate concepts and write technical documents.
- Desire and energy to work in a fast-paced agile environment.
- Flexibility to travel up to 80%.

- 4+ years of software development, or 4+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience troubleshooting and documenting findings
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
- Experience working with equipment suppliers.
- Experience with full lifecycle.
- Experience evaluating design, performance and logistical tradeoffs for automated systems.
- Experience managing ticketing and data analysis.

- Knowledge of distributed applications/enterprise applications
- Experience analyzing and troubleshooting RESTful web API calls
- Experience troubleshooting, developing and testing of highly automated systems and/or robotics like automated storage and retrieval systems (ASRS)
- Technical leadership experience in development, testing and implementation of large scale, complex technology projects.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.