PayPal Staff Experience Designer 

United States, California, San Jose 

448556984

This job identifies issues and recommends best practices to enhance user experience. They lead functional projects and programs aimed at improving user engagement and satisfaction while analyzing business trends to inform strategies. Responsibilities include collaborating with stakeholders to prioritize user needs in design processes and facilitating workshops to gather insights and feedback from users.

Essential Responsibilities:

• Develop plans to enhance the user and customer experience across the digital and physical products and meet team performance
• Perform more-complex customer experiences that require highly specialized user interface and product design knowledge and advanced business expertise
• Lead some projects or programs within the product function and may coordinate activities of others
• Design process, product, and service improvements based on understanding of business needs and industry trends
• Determine methods and procedures on new assignments that may impact activities of others
• Analyze business trends to inform user experience strategies and initiatives.
• Collaborate with stakeholders to ensure user needs are prioritized in design processes.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

What You’ll do

• Elevate brand storytelling by translating abstract ideas and data into visually compelling narratives that communicate our strategy and vision for the future of AI.
• Design visually compelling, brand-aligned presentations that clearly communicate complex ideas and drive strategic impact
• Shape storytelling and brand presence through programs, newsletters, collateral, and UI design that communicate our AI vision while delivering clear, polished, and consistent experiences.
• S upport high-visibility initiatives including external and internal events, conferences, and strategic partnerships
• Collaborate across disciplines including designers, writers, product managers, marketing teams, and executives to translate abstract strategies and data into impactful visual narratives.
• Develop and maintain design systems, templates, libraries, and brand guidelines to ensure consistency and scalability.
• Champion best practices by contributing feedback, fostering collaboration, and helping shape the evolution of our brands, products, and visual voice.

About You
You'll thrive as a Staff Experience Designer if you:

• Bring 8+ years of experience in visual, brand, or communication design, with a strong portfolio showcasing impactful visual storytelling, branding, and illustration.
• Are a visual storyteller who can distill complex ideas into clean, compelling, and emotionally resonant visuals.
• Demonstrate mastery of typography, layout, color theory, and visual hierarchy across both digital and print touchpoints.
• Are a highly organized problem-solver who can juggle multiple projects, manage feedback loops, and deliver high-quality work under tight timelines.
• Are comfortable collaborating with senior leaders and cross-functional teams from project initiation to final delivery.
• Communicate effectively and collaboratively with teams and stakeholders at all levels, from initial concept through final execution.
• Are fluent in design tools such as PowerPoint, Figma (including strong prototyping skills), Adobe Creative Suite (Illustrator, Photoshop, InDesign), and Microsoft Office; illustration and motion design skills are a plus.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $152,500 to $262,350

Our Benefits:

Any general requests for consideration of your skills, please