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DigitalTurbine Senior People Operations Specialist Poland, Masovian Voivodeship, Warsaw 448522777
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The Senior Human Resource Specialist is responsible for the day-to-day operations, including employee onboarding and off-boarding processes, employee life cycle events, resolving employee inquiries and payroll support.
About the Sr. People Operations Specialist role:
- Handling inquiries starting with the first contact, registration, escalating and resolving queries in a professional and efficient manner.
- Providing advisory support and administrative services.
- Working according to defined standards, in line with global end to end processes & tools and local compliance.
- Escalating cases where guidance and clarification of policies and procedures is required.
- Actively identifying customer-centered improvements and participating in improvement projects.
- Driving standardization, simplification and automation of the relevant processes.
- Ensuring service level agreements are met and a higher level of customer satisfaction is reached.
- Driving data quality within the HR systems.
- Maintain confidentiality at all times.
About you as the Sr. People Operations Specialist:
- Combination of education and/or relevant experiences – 7+ years of HR experience or education combination
- Project management mind set, proven ability to drive a project from beginning to end.
- Ability to consistently deliver high quality customer service in a professional, compliant and efficient manner.
- Ability to quickly find your way in a network of information and provide relevant analytics to leadership.
- Leads efforts within the organization from work distribution, gathering stakeholder needs, and is seen as a subject matter expert for the organization.
- Plans & aligns (effectively manage priorities and workload).
- Ability to work in a changing environment to meet demanding deadlines and timescales.
- Acts with integrity and instills trust.
- Shows personal ownership.
- Can observe and respond to people and situations and interact
- Can learn and apply new information or skills.
- Must be able to read and interpret data, information, and documents.
- Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
- Ability to complete assignments with attention to detail and high degree of accuracy.
- Proven ability to perform effectively in a demanding environment with changing workloads.
- Result driven-demonstrate ownership and accountability. Identifies bottlenecks and drives improvements.
- Work independently or as part of a team and follow through on assignments with minimal supervision.
- Demonstrate open, clear, concise and professional communication.
- Ability to establish and maintain cooperative working relationships with co-workers and customer.
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