Work closely with the Body Repair Centre Manager in daily operations to deliver excellent results in all aspects of customer, people, operations, and financials
Provide inspiring leadership to the workshop team, and keep them informed and motivated
Ensure application of the highest quality repair standards
Develop and maintain production plans to optimise the throughput of the workshop and ensure the timely return of customer vehicles.
Manage daily resource scheduling and task allocation to maximise efficiency
Provide regular coaching and feedback to technicians and possess a thorough understanding of their strengths and development needs; coordinating with Training as required to close capability gaps.
Conduct regular 121 performance discussions with team members in line with Tesla’s required standards
Conduct technician recruitment and selection activity and otherwise support the growth and development of the site
Perform other related duties as assigned by Body Repair Centre Manager, including deputising for the Body Repair Centre Manager
Work closely with Body Repair HQ teams on initiatives spanning continuous improvement, best practise standards, policies, guidance, system development and change management
What You’ll Bring
Professional experience: 5+ years of experience in management within the collision industry preferred or relevant work experience managing in manufacturing, automotive, or customer service industries
3-5 years of vendor management experience
Leadership experience: Experience leading teams and managing a diverse group of roles and responsibilities.
Bachelor’s Degree is preferred, or relevant Certificate from Vocational School in Collision Repair
Process / operations experience: strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities.
Experience running complex processes using Six Sigma or Toyota Lean
Solution oriented, demonstrating a high ability to identify root cause of problems and develop solutions
Must be comfortable working in a collision shop environment
Excellent communication skills with the ability to influence team to achieve business targets
Capable of self-managing and working independently in limited supervision environments
Capable of reading and comprehending automotive repair procedures
Knowledge of methods, techniques, parts, tools, and materials used in the collision repair of vehicles
Excellent written and verbal communication skills as well as the ability to follow instructions