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JPMorgan Workplace Solutions - Implementations Analyst United States, Tennessee, Nashville-Davidson 44737503
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As an implementations analyst in Workplace Solutions, you will be one of the first point of contacts for a new client. Your day to day includes conducting customer calls, delivering projects on time and within scope for the project plan. The role also involves walking the customers through import files layouts and answering queries on this, managing stakeholders expectations, setting deadlines, manage risks and take corrective actions when needed.
This role demands excellent communication, project management skills and organizational skills.
Job Responsibilities:
- Implement and manage a portfolio of Companies operating employee share plans within a team framework.
- Interact with customers/clients on operational transactions related to their share plan program and execute the timely processing of operational transactions, including data management, reconciliation, processing, reporting and problem solving.
- Organise, develop and maintain procedural and process documentation related to client companies’ program(s) to ensure accurate transaction processing and minimize risk while assisting with data analysis and data conversion projects.
- Assist in identifying new system tools and enhancements to existing systems.
- Implement projects to enhance business operation as well as act as a point of contact for Client Accounts during the implementation phase
- Create and maintain excellent relations with key business partners.
- Identify innovative client solutions and support internal activity as well as assist with IT Support e.g. Single Sign On features / Reporting Module enhancements.
Required qualifications, capabilities and skills
- Excellent communication skills.
- Ability to problem solve and adapt.
- Project management skills
- Stakeholder management skills
- Proven numeric, financial analysis, documentation and procedural skills required
- Excellent computer skills including Microsoft Excel and Word
- Demonstrate commercial acumen with an ability to be innovative & pro-active
- Ability to prioritise and adhere to tight deadlines
Preferred qualifications, capabilities and skills
- Bachelors degree in Business/Finance or equivalent experience preferred.
- Experience in Share Plan or similar industry desirable but not required.
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