If you are seeking a client facing role that promotes exceptional service and innovation this may be the position for you.
As an implementations analyst in Global Shares a JP Morgan Company you will be one of the first point of contacts for a new client. This role demands good communication and a desire to deliver exceptional client service.
Job Responsibilities:
Implement and manage a portfolio of Companies operating employee share plans within a team framework
Interact with customers/clients on operational transactions related to their share plan program and execute the timely processing of operational transactions, including data management, reconciliation, processing, reporting and problem solving
Organise, develop and maintain procedural and process documentation related to client companies’ program(s) to ensure accurate transaction processing and minimize risk while assisting with data analysis and data conversion projects
Assist in identifying new system tools and enhancements to existing systems
Implement projects to enhance business operation as well as act as a point of contact for Client Accounts during the implementation phase
Create and maintain excellent relations with key business partners
Identify innovative client solutions and support internal activity as well as assist with IT Support e.g. Single Sign On features / Reporting Module enhancements
Required qualifications, capabilities and skills
Excellent communication skills
Proven numeric, financial analysis, documentation and procedural skills required
Excellent computer skills including Microsoft Excel and Word
Demonstrate commercial acumen with an ability to be innovative & pro-active
Ability to prioritise and adhere to tight deadlines
Preferred qualifications, capabilities and skills
Third level degree in Business/Finance or equivalent experience preferred
Experience in Share Plan or similar industry desirable but not required