In our NIKE Retail Stores we use special job names for our positions: a Store Manager is called "Head Coach", an Assistant Store Manager is called "Assistant Head Coach", a department manager is called "Coach", a team leader is called “Lead“ and a Sales Associates is called "Athlete".
As ayou enjoy
:
- Using your expertise in the field of exceptional consumer service to serve and deliver a premium brand experience to our consumers
- Coordinating, coaching, and motivating the employees in your area and ensuring an excellent work atmosphere
- Supporting the management of the daily business in your area to reach sales targets (incl. digital services, visual merchandising, salesfloor, promotional campaigns)
- Identifying and solving problems in partnership with your store leadership
- Being a brand ambassador for NIKE’s initiatives
- Ensuring the store complies with all NIKE standards and guidelines
More specifically, our store structure consists of the 3 Lead roles below:
COMMERCIAL
- Supporting a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards
- Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards
- Working alongside the departments coach who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the visual merchandising execution.
- Being responsible for timely monthly initiative launches and providing regular feedback
- Using our reporting tools alongside the department coach to make the best commercial decisions
- Leading by example to achieve accurate inventory to fulfill digital orders
ATHLETE EXPERIENCE
- Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)
- Partnering with Coach to plan team Engagement on NIKE Community Ambassador activities
- Partnering with senior store leadership, you will be involved in the hiring processes including onboarding
- Partnering with the store coach to implement store scheduling including availability, deployment and posting
- Working collaboratively with store team to implement & maintain a positive NIKE culture
CONSUMER EXPERIENCE
- Leading by example and the delivery of our sales floor service and bring the consumer journey to life
- Delivering the resources so that the team is equipped with brand knowledge regarding all aspect’s consumer service including digital service enablers
- Completing specific trainings and share completion with athlete services
- Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership
What you get:
- Attractive salary that evolves with the market and experience
- Opportunity on receiving monthly bonus payments
- Attractive online and in-store employee discounts
- Attractive Benefits Package
- Exciting development and career opportunities
- Regularly trainings on sales and products
- A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)
- Staff dress to represent NIKE and foster our team spirit
- Access to sports activities
- Opportunities to participate in unique NIKE events moments
What you bring:
- A passion for NIKE and/or love of sport
- 2+ years of experience in retail
- Being able to speak in a professional language
- Strong focus on the team and the consumers
- Organizational skills and ability to prioritize
- Being proactive, open minded and motivated
- Flexibility to work shifts and on weekends