Microsoft UX Research Intern 

United States, Washington 

446380433

As an UX Research Intern, you will drive human-centered strategy, help set product direction and contribute directly to ongoing product development by integrating insights about human behaviors, attitudes, practices, and norms. You will work with product partners to drive short and long-term research plans to fill in knowledge gaps, prioritize inclusion, identify risks, and inform product decisions. You will conduct analyses and distill quantitative and qualitative data into actionable insights and actively contribute to achieving product outcomes that delight customers and meet desired organizational goals. This opportunity will allow you to contribute to business success across all stages of the product cycle, learn how to represent the voice of the customer, and pursue and create industry-wide best practices and tools that evoke customer obsession.

Required Qualifications:

• • Must have at least 1 semester/term remaining followingthe completion of the internship

Preferred Qualifications:

• Relevant internship/work experience (e.g., consulting, pre-sales/post-sales, business analysis, technical sales, technology solutions, solution architecture, change management)

• Seeks information about the customer through research (e.g., reads customer publications, speaks with peers and customers) to learn about their business, needs, and strategy and keeps up to date with customer business and business outcomes. Communicates customer insights to internal teams (e.g., Engineering, Specialists, Account teams).

• Engages with and/orleverages relevant partners to support business outcomes as appropriate. Identifies appropriate partner and jointly developsaplan for the play based ona shared understandingof the customer.

• Coordinates internal peers across functions to support business outcomes and enable execution of customer success through One Microsoft. Identifies and begins developing relationships with customer team members.
• Acts as the voice of the customer(VOC)and Partner by learning to identify and share feedback around technical capabilities, blockers, and insights that relate to the customer with internal teams (e.g., Engineering. Responds to feedback and supports positive change within Microsoft.
• Leverages development opportunities (e.g., mentorships, role-based resources, trainings) and builds partnerships with technical teams (e.g., Cloud Solutions Architects, Fastrack, Engineering) to build own Customer Success discipline expertise, including product and required technical skills.